Refund Policy

Start with Authorization

Email Support@bentgx.shop to open a return or exchange. Requests for a no-reason return or exchange are accepted for 30 days from the delivery date. If the parcel has not left our facility, you may also request cancellation; once it is shipped, the return process below controls.

What We Pay

Bentgo covers return shipping for every approved no-reason return or exchange. We also cover the return route for an order that is damaged, defective, incorrectly supplied, or missing an item, using a prepaid label or another arrangement that costs the customer nothing.

Items Outside the No-Reason Program

Customized merchandise, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive goods cannot be returned merely because a customer changed their mind. This limitation does not affect remedies for damaged, defective, incorrect, or missing goods and never overrides mandatory consumer protection.

Inspection, Exchange, and Refund

Pack the item and included parts securely, using original packaging when reasonably available. After receipt and approval, an exchange can be arranged or funds are returned to the original payment method within 5–10 business days. Financial institutions may display the credit later.

Where Returns Go

The default return location is 1763 Virgin Island Ave, Henderson, Nevada, 89074, United States. Wait for written directions before mailing a parcel, because a specific approved return may require different routing. Assistance is available at Support@bentgx.shop and 4482021048.

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